Hi guys, welcome to WebSensePro! In this guide, we’ll walk you through an incredible Shopify app that helps you recover abandoned carts and checkouts. This app is particularly useful for B2B stores where products are behind a paywall, and it provides live cart recovery options and insights.
The app we’ll be discussing is Cart Whisper Live Carts Pro. This powerful tool allows store owners to track cart activity, interact with customers in real-time, and boost sales effortlessly. Let’s dive into its features and a step-by-step demo on how it works.
Features of Cart Whisper Live Carts Pro
Here are some key features that make this app a must-have for Shopify stores:
- Live Cart Insights: Generates a unique cart ID for each session.
- Exit Intent Pop-ups: Engages customers before they leave.
- Live Support & Activity Feed: View and interact with customer activity in real time.
- Comprehensive Cart View: Track products added, pages viewed, and more.
- Live Visitor Insights: Monitor live customer activity on your store.
- Customizable Widget: Adjust widget placement and text to suit your store’s design.
- Email Notifications: Get notified when customers request quotes or abandon carts.
- B2B Optimization: Especially useful for wholesale stores behind a paywall.
Step-by-Step Guide to Using the App
1. Installing the App
- Go to the Shopify App Store and search for Cart Whisper Live Carts Pro.
- Install the app and add it to your Shopify store.
- Open the app dashboard to start configuring settings.
2. Viewing Live Activity Feed
- Navigate to the Live Activity tab in the app.
- Add a product to your cart and check the feed; you’ll see real-time updates on customer actions.
- Details include products added, time of action, and checkout status.
3. Creating a Draft Order
- In the activity feed, click on a session where a customer added a product.
- Select Convert to Draft Order to generate an order directly from the app.
- The draft order will be created automatically, ready for checkout.
4. Checking Live Visitor Insights
- Go to the Live Visitors tab.
- View details of customers browsing your store, including products viewed and cart activity.
- Monitor whether they proceed to checkout or abandon their carts.
5. Testing the Cart Widget
- Add a product to the cart to see the Cart Widget appear.
- Customize the widget’s placement and text in the app settings.
- Customers can submit quote requests or inquiries directly through the widget.
6. Setting Up Exit Intent Pop-ups
- Enable Exit Intent Pop-ups in the app settings.
- Customize the message and call-to-action buttons.
- When a customer moves their cursor outside the cart page, the pop-up will appear.
7. Email Notification Setup
- Configure notification settings to receive emails when a customer submits a request.
- Customize the email template to include personalized messages.
- Choose which email addresses receive these notifications.
8. Analyzing Cart & Sales Data
- Go to the Analytics tab.
- Track cart values, total cart counts, and average order value.
- Use insights to refine marketing strategies and improve sales.
Live Store Demo
A live example of this app in action can be seen on Kitchway.co.uk. Here’s how it works:
- Add a product to the cart.
- The cart widget appears with the cart ID.
- Customers can request a quote or proceed to checkout.
- Exit intent pop-ups appear when trying to leave the cart page.
This setup is ideal for B2B and wholesale stores looking to increase conversions and reduce abandoned carts.
Pricing
- Free Plan: Available for development stores.
- Paid Plans: Unlock advanced features for live stores.
Conclusion
Cart Whisper Live Carts Pro is an excellent tool for Shopify store owners looking to optimize their cart recovery strategy. Whether you’re running a B2B store or a regular eCommerce business, this app provides real-time insights and automation to enhance customer engagement and boost conversions.
