If you are not 100% satisfied with your purchase and no work has commenced, you may contact us within 15 days from the purchase date, and we will provide a full refund.
Once your refund request is approved, we will process the refund within 7-10 business days.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Please note that depending on your payment provider or bank, it may take an additional 3-5 business days for the refunded amount to appear in your account.
Our payment terms are simple and beneficial to both parties. We require a 50% advance payment of the total charges mutually agreed upon for the project. The rest of the amount shall be due upon completion of work to your reasonable satisfaction. We reserve the right not to commence further work until payment has been made in full.
The initial deposit is refundable only in cases where we fail to deliver work as per the agreed terms. We are not liable for any refund if development work has started and you choose to cancel the project.
Non-Delivery of the Product
Claims for non-delivery of your digital product must be submitted within 15 days from the date the order was placed. Otherwise, refund claims will not be accepted.
ACCEPTABLE USAGE OF CONTENT MATERIAL
WebSensePro strictly prohibits containing certain types of material. These include, but are not limited to:
- Adult Material
This includes all pornographic, erotic images, or otherwise obscene content. The designation of “adult content/material” depends entirely to the discretion of WebSensePro. - Illegal Material or Activity
This includes any material considered illegal by the governing body e.g. commercial music, audio, video files, copyrighted material. Proxy Scripts/Anonymizers. Anonymous or Bulk SMS Gateways. Torrent application, tracker or client. - Hacking or similar to it
This includes pirated, nulled, hacking, ip spoofing, password cracking scripts or software.
Cancellation Policy
At WebSensePro, we strive to provide flexible options for cancellations while protecting the work invested in your project. Cancellations must be requested in writing via email to [email protected] or our contact form. This policy complements our refund terms and applies to all services.
- Cancellations are permitted before project work begins. After commencement, applicable fees will apply as outlined below.
- The 50% advance payment is non-refundable if you cancel after work starts, unless we fail to deliver per agreed terms.
- All cancellation requests must be made within 15 days of purchase or project initiation to qualify for any partial refund.
- Non-delivery claims follow the same 15-day timeline as our refund policy
- Approved cancellations with refunds will be processed within 7-10 business days via the original payment method, subject to bank processing times (3-5 additional days). For disputes, refer to our Complaint Handling Mechanism.
COMPLAINT HANDLING MECHANISM
At WebSensePro, we value our clients and are committed to resolving any concerns promptly and fairly.
If you have a complaint regarding our products, services, or refund process, please follow the steps below:
How to Submit a Complaint
You can contact our support team by email at [email protected] or through our website contact form.
Please include the following details to help us address your concern efficiently:Full name
Order or project reference number
Description of the issue
Supporting documents or screenshots (if applicable)
Response and Resolution Timeline
We will acknowledge receipt of your complaint within 2 business days.
Our team will review and investigate your complaint and aim to provide a resolution within 10 to 14 business days.
During this time, we may contact you for additional information to ensure a fair assessment.
Escalation
If you are not satisfied with the initial resolution, you may request that your case be escalated to a senior manager for further review.
We will make every reasonable effort to resolve the matter to your satisfaction.Final Decision
Once a final resolution has been reached, we will communicate it to you in writing via email. Our goal is to handle all complaints professionally, efficiently, and transparently.
INFORMATION ABOUT US
https://websensepro.com is a site operated by WebSensePro. We are registered in Karachi, Pakistan under NTN (National Tax Number) 7534023-6 and have our registered offices as follows:
- Office no. 17, K.D.A Appartments, Block A, North Nazimabad, Karachi, Pakistan
- Office no. 6A, K.D.A Appartments, Block A, North Nazimabad, Karachi, Pakistan
We are also registered in the United States as:
Business Name: WebSensePro LLC
Registered Address: 1500 N Grant St Ste R, Denver, CO 80203, USA
EIN (Employer Identification Number): 98-1876406